About Pixy Storage
Pixy has a storage capacity of 16 GB - which allows it to store up to 100 videos or 1000 photos at a time.
If the storage is full Pixy won’t be able to take off. You’ll get a notification in Snap and the LED will flash red. you’ll need to import photos and videos to memories in Snapchat before Pixy can fly again.
By default, Snapchat will back up these Snaps whenever you’re connected to Wi-Fi. You can also update your Memory Settings to allow Snaps to back up over your cellular data, if you’d like. You’ll need to have the Snapchat app opened on your phone to initiate a backup.
How to tell if Snaps are backed up
Snaps you’ve imported from Pixy will automatically be backed up in Memories. Snaps will have the 🔄 icon in the upper-right corner if they’re in the process of being backed up. Once they’re successfully backed up, the 🔄 icon will disappear.
If you ever want to make sure that your Snaps have backed up properly, you can double-check through these steps:
- In Memories, tap your Profile button in the upper-left corner.
- Tap the ⚙️ button in the upper-right corner.
- Tap ‘Memories’.
Under the ‘STORAGE’ section, check the ‘Backup Progress’. If it says ‘Complete’, you’re good to go!
If ‘Backup Progress’ says ‘# Snaps Remaining’ or ‘No Network Connection’, then your Memories are not finished backing up. Make sure your device has good cellular data service or is connected to Wi-Fi.
Do not sign out of Snapchat, log into Snapchat from another device, or delete Snapchat if Memories aren’t finished backing up! If you do, it may not be possible to recover any Snaps that weren’t successfully backed up.
If you’d rather just delete the Snaps that are currently stored on Pixy instead of importing them to Memories, you can always do that, too.
Here’s how to delete Snaps from Pixy without importing them:
- Swipe up to Memories in Snapchat and tap the Pixy button.
- Tap to select Pixy.
- Tap ‘Clear Pixy Storage’ under the ‘ACTIONS’ section.
- You’ll be asked to confirm to delete these Snaps. Remember: this can’t be undone!